Delivery & Returns

Welcome to

Lilly’s Crafts & Gifts

At Lilly’s Crafts & Gifts, every item is handmade, customized, and created with love. Please review our shipping, delivery, and return policy before placing your order.

Processing Time

Because many of our products are handmade or personalized, processing times may vary.

Ready-to-ship items: 1–3 business days
Custom or personalized orders: 3–7 business days
Large custom orders or bulk orders: 5–14 business days

Processing times may vary during holidays, special promotions, or high-volume seasons.

Shipping

We currently ship throughout the United States and select international locations.

Estimated delivery times after shipping:

U.S. Standard Shipping: 2–7 business days
Expedited Shipping: Available at checkout
International Shipping: 7–21 business days

Shipping times are estimates and may vary depending on carrier delays, weather conditions, or holidays.

Once your order ships, you will receive tracking information by email.

Local Pickup (Optional—use only if you offer it)

Local pickup may be available in Cleveland. Please contact us before ordering to arrange pickup details.

Personalized & Custom Orders

Please double-check:

Names
Dates
Spelling
Colors
Sizes
Design selections

Lilly’s Crafts & Gifts is not responsible for customer-submitted spelling or design errors after the order is approved.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

Your order number
Photos of the item
Photos of the packaging

We will gladly work with you to make it right.

Returns & Exchanges

Because many of our products are handmade and personalized:

Non-Returnable Items

The following items are non-refundable and non-returnable:

Personalized items
Custom-made products
Sale or clearance items
Digital designs (if applicable)

Eligible Returns

Non-custom items may be returned within 14 days of delivery if:

Item is unused
Item is in original condition
Item is returned in original packaging

Customers are responsible for return shipping costs unless the item arrived damaged or we made an error.

Refunds

Once your return is received and inspected:

Approved refunds will be issued to your original payment method within 5–10 business days

Shipping fees are non-refundable.

Lost or Delayed Packages

We are not responsible for carrier delays, lost, or stolen packages marked as delivered. Please contact the shipping carrier directly using your tracking number.

Questions?

If you have any questions about your order, please contact us through our contact page:

Contact Lilly’s Crafts & Gifts

My business suggestion: For handmade/custom products, this policy protects you better than a general retail policy and builds trust with customers shopping for mugs, tumblers, shirts, blankets, and personalized gifts.